MyChaffey Portal FAQ

• Login/Username: Initials of the first and last names + 7-digit Chaffey College ID (i.e. –jd0654321).
• Initial Password: 6-digit date of birth (MMDDYY).

Access the Portal (my.chaffey.edu), click the “Change Password” link

• At the prompt, enter your login ID (i.e., jd0654321), click Continue;
• Enter your current password, and click Continue;
• Enter a new password following the password standards:
  • At least 15-characters (no maximum character length)

• A message appears indicating that the “Password was Successfully Reset.”
• Click the blue “Continue logging on” link to log onto the Portal.
• 15-Character Password Tips (not required)
  • Use symbols for words or letters: e.g., h3lp, s@ndwich
  • Use a phrase, not a password:e.g., Ch@ffedIsTh3Best!
  • Link to something only you would know: e.g., Where_The_Info_Is@ (for the Library)
  • Create a phrase with a positive statement about yourself: e.g., I_lov3_to_go_hiking!

• On the log in screen, click on the “Forgot Password” link.
• Enter your username (same as login, i.e., jd0654321) and click Continue.
• At the prompt, click on the “Reset Forgotten Password” link, and click Continue. NOTE: The “Unlock Account” feature is used when five (5) strikes (unsuccessful attempts) have been made when logging on. The account will unlock automatically afer 15 minutes of no further attempts!
• A One-Time Password Authentication (OTP) code will be sent to your chosen authentication method (cell phone or personal email). This code is active for 10 minutes.
• Enter the 8-digit code, and click Continue
• Reset your NEW password
• Enter a new password following the password standard:
  • At least 15-characters
  • Enter the new password again to confirm, click Continue.
• A message appears indicating that the “Password was Successfully Reset.”
• Click the blue “Continue logging on” link to log onto the Portal.

15-Character Password Tips

• Use symbols for words or letters: e.g., h3lp, s@ndwich
• Use a paraphrase, not a password: e.g., Ch@ffedIsTh3Best!
• Link to something only you would know: e.g., Where_The_Info_Is@ (for the Library)
• Create a passphrase with a positive statement about yourself: g., I_lov3_to_go_hiking!

The “remember me” option is a feature of PortalGuard Identity Provider that tells your browser to remember that you have confirmed your identity using your 2FA (OTP) device. If you select this option, you won’t have to use your 2FA device as often on that browser. For example, if you use it on your computer at work, it reduces how often you have to sign in with 2FA at work; but your laptop at home may still ask you to sign in with 2FA (OTP) since those are two different devices and browsers.

(2FA = 2 Factor Authentication      OTP = One Time Passcode)

The “Remember this Device” option saves you time and reduces distraction by reducing how often you have to use your 2FA device.

The “Remember this device” option is safe to use on computers and devices that you can trust to protect your browser. It doesn’t defeat the purpose of 2FA because the convenience it provides is limited to each computer and browser that you choose to use it on.

The “Remember this device” option requires the use of browser cookies, so it may not work as expected in these circumstances:

• You cleared your browser cookies
• You started using a different browser
• You started using a different computer or device
• You are using a private browsing mode
• You disabled use of browser cookies
• Your browser doesn’t allow cookies to be saved
• You use a browser extension that blocks cookies

The current settings are also configured to expire after 30 days AND allow a maximum of 5 browsers.

• Login to the MyChaffey Portal https://my.chaffey.edu
• Click on the Gmail icon
• Click on Settings (on the right side) > Settings Option > Forwarding and POP/IMAP > Click Add a forwarding address
• Enter a valid email address > Next
• Verify the forwarding email address is correct > Proceed
• A message will display that a confirmation code has been sent to the forwarding email address to verify permission > Click OK
• Access your personal email/email account to which you are forwarding your Chaffey Panther emails.
• A message from the Chaffey College Team should be in your personal mailbox (if not, check your “Spam” folder)
• Click on the link in the email to confirm your forward request.
• You will receive a confirmation message from Gmail. Close the email > Log Out
• Access your Chaffey Panther email account > click on Settings > click on Verify (next to the forwarding email address)
• Click on the option box next to “Forward a copy of incoming mail to:” to turn on mail forwarding
• Save Changes (towards the bottom of the Settings window). Your changes are NOT active until the changes have been SAVED.

MyChaffeyVIEW is the application accessible for all users from within the MyChaffey Portal. Students can check their class schedule, grades, check Financial Aid status, etc. Faculty can view their rosters, and enter grades, etc.

MyChaffey is Chaffey’s web portal providing easy access to registration, the payment center, library resources, important notifications, student email, and other information all through one single sign-on in one location for all users.

When you log into MyChaffey, you will see the Launch Pad located on the left-side of the page.

• Click on the Canvas icon to launch the application.
• The Canvas Help Desk: (909) 652-6975.
• Canvas Email Help: onlineed@chaffey.edu

When you log into MyChaffey, you will see the launch pad located on the left-side of the page.

• Click on the Library icon to launch the application.

Log into the MyChaffey Portal > click on the Self-Service (Registration) icon from the Launch Pad > select the Students menu.  Registration links will be on the left-side of the webpage.